I’m several weeks into my programme but the computer now says it can’t find my data file!
Changes to installed hardware, software, and/or settings may modify or corrupt existing files. If an application stops working or won’t open there may be something wrong with supporting system files.
We hope you will understand that, although we will try to do our best to help you, without access to your computer, we may not be able to do so! If this happens, it’s not that something has gone wrong with the DVD but with its operation on your particular machine.
There is some software (the Registry Tool) at the foot of this page. As a first step, you can download and run the tool, and insert your username and password. The whereabouts of your data should be identified and you may be able to find it and move it to another location. Using this tool will reveal the usernames and passwords of all G2R users on the computer. YOU SHOULD THEREFORE ONLY USE THIS BUTTON IF YOU HAVE THE PERMISSION OF OTHER USERS TO ACCESS THEIR DATA. If the filepath is given but you still can’t find it, you can email us the details, via the ‘contact us’ button, and we will try to help you.
Two good sites to go to for help are www.helpwithwindows.com and www.annoyances.org. Both will offer solutions for your particular operating system. You may wish to seek help from a PC clinic.
In cases where no solution to the problem can be found, (this has only happened on two occasions in three years) you will have to delete all records from your computer. You will then be in a position to re-register your DVD. Doing this means that ALL details of progress (on the DVD only) will be lost. YOU WILL ALSO BE DELETING THE DETAILS OF ANY OTHER G2R USER USING THE SAME COMPUTER. You will, however, get access to your Great2run programme again! To do this, click on the shoe in the top left-hand corner of the registry tool screen and follow the instructions printed in red at the foot. All users will then be able to re-register on the programme as before. You can re-use your original usernames and passwords.
Other FAQs in this category (Great2Run) :
- Some of the G2R assessments seem awfully repetitive! Why is this?
- What if I can run the programme but not save data?
- What if the DVD doesn’t work at all in my computer?
- My computer has crashed. Can I still use the DVD?
- What if my disk doesn’t load automatically?
- Do I need to be a computer expert to do this course?
- I’m experiencing pain at the back of my leg just above my heel. What might this be?
- I’ve just been for my first run and my throat and lungs caused me more discomfort than my legs. What’s going on?
- Do I need any equipment other than shoes and clothes?
- Can I use the training plans again for a new event and distance?
- What if 20 weeks isn’t long enough for me to prepare for my event?
- How on earth am I supposed to find the time to do all of this training (and learning!)?
- How far should I run?
- How fast should I run?
- What happens if I become injured?
- What happens if I can’t keep up with my training plan?
- Should I have a running buddy?
- Should I join a club?
- When is the best time to train?
- Where should I run?
- What should I wear to run in?
- Is it necessary to get medical clearance before I start my training?
- Can anyone do the Great2Run BTEC First Certificate in Sport?
- How come the programme is free of charge?
- How will I know if I’ve passed?
- What happens if I fail the course?
- Do I have to sit in front of the computer all the time?
- Do I have to do the sessions in the Learning Zone in order?
- What if I miss a session in the Learning Zone?
- Do I have to send work to the College?
- How do the assessments work?
- What happens if there’s something I don’t understand?
- What sort of time commitment will I have to make to do the learning?
- When can I start?
- Will I have to go to the College to enrol?
- I’ve never done any distance learning before. Is it difficult?
« all FAQs
Registry Tool
Download the Registry Tool. This utility helps you backup and restore your Great2Run data. Read this FAQ for more information.